Agentic Commerce OS
A commerce operating system where execution, coordination, and decision-making are handled by governed agents operating within explicit permissions, review points, and rollback paths.
Definition
Agentic Commerce OS is the execution layer behind the store. It transforms workflows into governed automations that observe state, operate within permissions, log outcomes, and escalate when thresholds are crossed.
The goal is not automation for efficiency alone, but durability: systems that can operate under uncertainty, adapt to change, and remain auditable over time.
Core Components
- Agents — governed workers responsible for discrete domains (orders, inventory, content, support), with clear permissions, escalation paths, and logging.
- Rails — standardised integration pathways connecting commerce, payments, and data systems.
- Memory — structured state, logs, and history enabling learning and accountability.
- Governance — explicit rules, ownership, and review/rollback thresholds.
Non-Goals
- • Replacing human judgment where context is required
- • Opaque black-box automation
- • Tool sprawl disguised as “AI transformation”
- • Fully autonomous operation without human oversight or rollback paths