Services / Retail
Retail operating models that hold under pressure.
For brands that need execution control: clear owners, clean rhythm, and a commercial engine that survives reality. Calm surface. Hard discipline underneath.
Built from operator work across stores, franchise, and multi-channel — with buying/merch discipline and measured execution (no theatre).
Outcomes
- A real weekly trading cadence (decisions, owners, deadlines)
- Cleaner margin and availability control (range, pricing, stock flow)
- Fewer operational leaks (handoffs, exceptions, missing information)
- A roadmap that ships — with explicit risk gates
Modules
Engagements are assembled from a small set of modules. This keeps delivery repeatable and governable.
Operating model
Responsibility map, decision rights, and the minimum rituals to keep execution tight across channels.
Trading cadence
Weekly and monthly rhythm: what gets reviewed, what gets decided, and how actions get closed.
Buying & Merchandising engine
Range plan, pricing architecture, option counts, intake vs sales, stock cover, and the KPI set that stops leakage early.
Supply chain + 3PL discipline
Critical path, lead-time control, service guardrails, and exception rhythms that keep customer promise stable.
Fit
Good fit
- Founder-led brand with 1–15 operators
- Retail team that needs structure without enterprise overhead
- Partners supporting retail clients (franchise / advisory / platform) who need a repeatable operating kit
Not a fit
- Branding-only engagements
- Deck-only strategy with no implementation follow-through
- Teams optimizing for complexity or status
Engagement modes
Three ways to start. All are timeboxed. All end in something you can run.
Diagnostic (timeboxed)
A short assessment that ends in a plan you can run.
- Current-state map (people, workflows, stack)
- Commercial engine scan (range, price, stock flow)
- Primary bottlenecks + risk register
- 30-day action plan with gates and owners
Build sprint
Implement one or two high-leverage modules with guardrails.
- Cadence installed + decisions log + owners
- One critical workflow hardened end-to-end (e.g. stock, trading, handoffs)
- A minimal KPI sheet the team actually uses
- Handoff notes and operating discipline
Operator retainer
Keep the machine tight while you scale.
- Weekly operating review + decisions log
- Incremental hardening and iteration
- Change log: what moved, what broke, what improved
- Proof links attached as work ships
Readiness
Not sure where to start? Run a short readiness check. It clarifies scope before any work starts.
FAQ
Who is this for?+
Founder-led consumer brands that want a tighter operating model: clearer range decisions, cleaner margins, faster cycles, fewer surprises.
Who is this not for?+
Teams looking for a slide deck or generic transformation theatre. We only ship what can be implemented, measured, and maintained.
What does success look like?+
A working trading rhythm, fewer stock problems, clearer margin control, higher conversion, and a system your team can run without heroics.
What do you typically change first?+
Decision cadence + the commercial engine: range logic, pricing rules, and stock flow. Then instrumentation: what’s true, what’s not, and what is costing you money.
Do you cover supply chain and 3PL?+
Yes — but only as part of the end-to-end system. Lead times, service levels, exception handling, and handoffs are designed to protect trading and customer promise.
What timeline should I expect?+
Fast diagnosis in days, first operational changes in 2–4 weeks, compounding improvements over a quarter.
How do you price it?+
Value-based and scope-based. The readiness check helps route you into the right lane before any work starts.
Next steps
Send a short note: what you sell, where it sells, what’s broken, and what must be true in 30 days.